Frequently Asked Questions

Digital Download

When Can I Download The Files?

Your files will be available for download once payment is confirmed. Digital products are delivered to you automatically via unique download links via email. The links are available for 72 hours only and can be downloaded 3 times per order.

Will The Color Look Exactly The Same As Shown?

Colors can always slightly differ between monitors and printers.

I Made A Mistake On My Purchase. Can I Cancel The Order And Get A Refund Or Exchange For Another Product?

Due to the nature of digital products, all sales are final, and no return, refund, exchange, or cancellation will be given. Please contact me via email prior to purchase if you have questions or concerns about it.

Shipping

When Will I Receive My Order?
Please refer to our SHIPPING GUIDE page. Click HERE

Do You Ship Worldwide?​
I currently only ship to the United States, Canada, Australia, Netherlands, Germany, and the UK.

I Did Not Receive My Order But The Tracking Says It Was Delivered. What Should I Do?​
Once the tracking ID indicates an order was delivered, most often a family member picked up the package without informing the recipient. In the rare circumstance it’s missing or stolen, you can file a claim with the shipping carrier.

Return & Cancellation

Can I Cancel My Digital Goods Order?​
Due to the nature of digital products, all sales are final, and no return, refund, exchange, or cancellation will be given. Please contact me via email prior to purchase if you have questions or concerns about it.

Can I Return My Custom Printed Order?​
Due to the nature of our custom printed products, all printed products are final. Custom and personalized printed items are not eligible for return or exchange unless there is an error made or the item is damaged in transit. If there is an error on your order or a problem with your purchase, please contact me with proof of pictures within 5 business days​ of receipt.

Payment

What Payment Methods Do You Accept?​
I currently accept Paypal and Visa, MasterCard, American Express or Discover through PayPal. All payment data is transmitted encrypted via a secure TLS connection. Paypal keeps your payment information secure. Breezy Colors Design DOES NOT receive your credit card information.

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